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disable autoclose option in spectrum and servicedesk manager

Question asked by NiitTechnologies on Mar 2, 2018
Latest reply on Mar 2, 2018 by cdtj

when the link getting down we are receiving more than 200 tickets in ca spectrum tool then its generated tickets as well, so we have cancelled 200 tickets,but when the link getting up cancelled all 200 tickets status automatically changed to closed.


how to stop cancelled tickets auto closed by one click console.


please reach me