CA Service Management

  • 1.  Need to know where should i put URL Details of SMS Server

    Posted Mar 02, 2018 05:11 AM

    Hello Everyone,

     

    We have CA SDM 17.0 and we need to send sms alert when ticket open. Actually we have only URL , user id and password of sms server. Just i want to know where should i put these details in SDM.

     

    What i am planning to do is to create remote macro for the same and a bat file to send sms.

    But didn't know where should i put the information of sms url, user id and password.

     

    Thanking you in anticipation



  • 2.  Re: Need to know where should i put URL Details of SMS Server

    Posted Mar 02, 2018 07:07 AM

    Hi Ishwar

     

    Perhaps this thread with link to other similar threads may help:

     

    SMS Notification for Priority 1 tickets 

     

    ===

    Kind Regards,

    Brian



  • 3.  Re: Need to know where should i put URL Details of SMS Server

    Broadcom Employee
    Posted Mar 07, 2018 02:20 PM

    Hello Ishwar,

     

    I was wondering if your question regarding SMS transmissions for a ticket have been answered, or if you had any specific questions regarding its use.  If no, may we mark this entry as "answered"?



  • 4.  Re: Need to know where should i put URL Details of SMS Server

    Posted Mar 08, 2018 01:11 AM

    Hello David,

     

    We are working on the script which has to be triggered when incident open.

    Will you please tell us, whether to use bat file for the sms execution or some other good method to execute the same.

     

    Thanks 



  • 5.  Re: Need to know where should i put URL Details of SMS Server

    Posted Mar 08, 2018 03:08 AM

    Hi Ishwar,

     

    You can use .bat, .cmd, Perl to call the script via the launchit utility. 

     

    As you can see there are many ways to skin this cat ;-)

     

    ===

    Kind Regards,

    Brian