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Is it possible to set custom timestamp?

Question asked by milan.ziga on Mar 6, 2018
Latest reply on Mar 7, 2018 by Michael Mueller

There are two independent SD environments A and B. Users in B have no access to A. In some cases, we need to copy ticket from A to B and keep the ticket synchronize (status, SOLN events). We use CA Process Automation for this. There is no problem to create (copy) ticket or log entries but there is a problem to have the same timestamps in both environments.

Is there any supported way how to create ticket and activity log entries in B environment with the same timestamp that are in the related ticket in A environment?

Regards,

Milan

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