AnsweredAssumed Answered

Is it possible to set custom timestamp?

Question asked by milan.ziga on Mar 6, 2018
Latest reply on Mar 7, 2018 by Michael Mueller

There are two independent SD environments A and B. Users in B have no access to A. In some cases, we need to copy ticket from A to B and keep the ticket synchronize (status, SOLN events). We use CA Process Automation for this. There is no problem to create (copy) ticket or log entries but there is a problem to have the same timestamps in both environments.

Is there any supported way how to create ticket and activity log entries in B environment with the same timestamp that are in the related ticket in A environment?