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predicted violation

Question asked by Johanna.gutierrez on Mar 6, 2018
Latest reply on Mar 7, 2018 by Johanna.gutierrez

Hi Team!

 

I have a problem with the visualization of the ticket and the planned violation, for example, the analyst opens a new incident and then, SDM attaches the type of service, for example, 8 hours (in this step there is no problem). After that, the analyst closes the window and looks for the incident and at this moment they see it as if the macro macro_predicted_violation = 1 has been completed. They see the incident marked with * and the color orange, there aren´t events completed that marke the incident with violation.

 

For example, this incident was open today 06/03/2018 11:30 and I see like predicted violation. The Event´s are pending and the event "SLA Notifica 75%" mark the incident like predicted violation. 

 

Someone have any idea?

 

Regards

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