Mario_Bocan

Assigning a ticket in Service Desk to groups based on CA UIM alarm type

Discussion created by Mario_Bocan on Mar 7, 2018
Latest reply on Apr 12, 2018 by KathyMaguire

Hello everybody,

 

Is it possible to assign a ticket in Service Desk to groups based on CA UIM alarm type?

 

To explain more, we would like to send value of persid field from prob_ctg table in SD in alarm information so SD can automatically assign ticket to targeted group. Because when alarm is opened in UIM for servers we would like to open a ticket in SD and automatically assgined to servers_crew, or when alarm is opened for network device to automatically assign ticket to network_crew.

 

Thank you

 

Mario

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