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change group automatically

Question asked by Marco Antonio Velazquez Aldama on Mar 7, 2018
Latest reply on Mar 9, 2018 by frteixeira

Hi,

 

currently, I am working with an integration of CA SDM 17 with UIM 8.5 and all configuration is functional.

but the Integration configuration only allows to send the tickets to only one group. So in CA SDM we want configure an action macro to change the group automatically, after a time.

 

currently there is an action macro that change the ticket status:

Example:

{ "0" ,"set status of a request/incident/problem to closed",
"misc::change_ticket_status(this, group_leader, attached_event, event_tmpl, 'CL');",
"13010" ,"" ,"" ,"1" ,"" ,"" ,"cr" ,"macro:13010" ,"Set Status = Closed" ,"",
"ACT" ,"" ,"" ,"" ,"" ,"" ,"" }


and we want to create a similar action macro to change the groups.

I changed the values, but the action macro was not executed

 

{ "0" ,"set group of a request/incident/problem to CPU",
"misc::change_ticket_group_leader(this, status, attached_event, event_tmpl, 'WIP');",
"1" ,"" ,"" ,"cr" ,"A3173C8844753B46932EA91C2D22F9E7",
"Set group = CPU" ,"" ,"ACT" ,"" ,"" ,"" ,"" ,"" ,"" }

 

any idea?

 

Regards,

Marco V

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