AnsweredAssumed Answered

SD Groups issue

Question asked by La-Qa on Mar 7, 2018
Latest reply on Mar 12, 2018 by La-Qa

Hello Team


We have 300 + groups created in servicedesk . Some of them are inactive. Now when we go to search incident and use filter option n search incidents by group. there we can also see those groups in dropdown which are inactive. It shouldnot be like this. Analyst then confuses.


Please how can this be resolved?


inscreenshot in red box...these are inactive groups but still showing...


Advise needed