CA Service Management

Hello,

I want to create a macro with a "Condition" type not a Site-defined condition. Can anyone help me out how to create a new macro with a Condition type .I just to code a macro for a condition "Not Acknowledged". Can anyone help me out how this can be possible.

Thankyou!

Hi Muhtashim,

If I am understanding you correctly you want to create a condition and code the SPL code yourself?

It should work but, no guarantee and is not supported so if it doesn't work you would have to look at a different solution. The table itself is splmac.

You would use one of ours as an example where the type is COND. The spl code goes in fragment and give it a valid persid with a matching id. Try and use it and see if it works but, there is no guarantee it will.

Not acknowledged means the status is the same as the one it has initially and there is no assignee.

Why not create a site defined macro that goes like this?

Maybe you can better explain what you want so we can work it out.

Muhtashim, you could choose a COND type of macro to pdm_extract and then modify the macro code and then pdm_load to create your own COND type macro. It seems your macro code should be not hard like

if (status == "ACK") {
set_return_data(FALSE);
} else {
set_return_data(TRUE);
}

Thanks _Chi