AnsweredAssumed Answered

17.1 Parent / Child issue

Question asked by derekj on Mar 8, 2018
Latest reply on Mar 12, 2018 by Derek_Li

After upgrading from 17.0 to 17.1 we've found a problem with a customization that allows us to specify an Incident as a Parent ticket of a Request and vice versa.  Now if we attempt to do this from the Relationships tab we receive "AHD05999:Parent ticket type is not same as current ticket type".  This form utilized the zallcrs factory as specified in the old enhancement pack which still works for the Go Button search, for example.  Anyway I'm throwing this out there to see if anyone knows how to (re)fix this new and highly undesirable "feature".