Hi Derek,
Check the nx.env file for the entry @NX_TICKET_REL=no. Since it is customization, change value may not affect your customization. However, you can have a try.
If you find the exact line, you can install the option "TICKET_REL" with value Yes through command line on Primary server in Conventional env as below command. If you have secondary server, you need to manually copy the line @NX_TICKET_REL=Yes from primary nx.env to secondary nx.env.
pdm_options_mgr -c -s TICKET_REL -v Yes -a pdm_option.inst
Then, recycle to take effect. After you have the desired result, you need to run the below command on primary server command line in order to preserve the nx entry in the template file which would save the change not reset to default during pdm_configure.
pdm_options_mgr -c -s TICKET_REL -v Yes -a pdm_option.inst -t
Please let us know whether it helps.