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Newly created web agents from AdminUI not showing up from list of web agents

Question asked by dmt953 on Mar 9, 2018
Latest reply on Mar 15, 2018 by Albert_Fernandez

R12.52 SP1 CR05

 

We just starting to noticed a strange behavior from one of our DEV SM policy server environment.  When using the AdminUI to create new web agents, the agents seemed to be successfully created but it won't show up when browsing through list of web agents.  All of the previously create agents shows up in the list order but any newly created agents will not appear when trying to browse through the agents from the AdminUI.  Newly created ACOs do appear in ACO browsing list order but not web agents.  In order to modify any newly created agent, we'll have to search for the agent name rather than browsing through the list order.

 

We opened a case with CA support on this, but due to the strangeness of this case we do not expect a fast response or resolution from support so hoping folks from community would be able to provide some hint on where to start troubleshooting this.

 

Thanks!

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