CA Service Management

hello guys..

how I can forice user update his data when he does first login???

What type of users are these?  Employees?  Usually employees or customers dont have access to edit contact records themselves.

Hello,

Can you provide specific use cases?  Along with the types of users, how are these users being introduced to the system?  Are they LDAP imports?  Are the users being provisioned as part of a new hire?  What sort of information do these users need to update?

Hello Alaa, 

Did you have any other questions regarding the above?  Do you need further assistance on this one?