We observed that fields Resolution code, affected service & resolution method used to propagate properly at R12.9 with SDU propagation solution but after R17.1 it stopped working and logs says
03/12 10:17:30.49 Hostname spelsrvr 6908 ERROR auditlog.spl 809 checkout error 'NO'
03/12 10:17:30.56 Hostname spelsrvr 6908 ERROR auditlog.spl 809 checkout error 'NO'
03/12 10:17:30.60 Hostname spelsrvr 6908 ERROR zSDU_r12_EP1.spl 273 error changing status to 'Acknowledged' on Child Incident 1997586 from Parent Incident 1997585 - Attempt to checkin with nothing checked out.
03/12 10:17:30.62 Hostname spelsrvr 6908 ERROR auditlog.spl 809 checkout error 'NO'
please help us to identify the cause and solution for this