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Propagation of fields from parent to child failed after 17.1 upgrade

Question asked by Niranjan.Sivathapandian on Mar 12, 2018
Latest reply on Jun 20, 2018 by andholmes

We observed that fields Resolution code, affected service & resolution method used to propagate properly at R12.9 with SDU propagation solution but after R17.1 it stopped working and logs says
 
03/12 10:17:30.49 Hostname spelsrvr             6908 ERROR        auditlog.spl           809  checkout error 'NO'
03/12 10:17:30.56 Hostname spelsrvr             6908 ERROR        auditlog.spl           809  checkout error 'NO'
03/12 10:17:30.60 Hostname spelsrvr             6908 ERROR        zSDU_r12_EP1.spl       273 error changing status to 'Acknowledged' on Child Incident 1997586 from Parent Incident 1997585 - Attempt to checkin with nothing checked out.
03/12 10:17:30.62 Hostname spelsrvr             6908 ERROR        auditlog.spl           809  checkout error 'NO'
 
please help us to identify the cause and solution for this

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