CA Service Management

  • 1.  Propagation of fields from parent to child failed after 17.1 upgrade

    Posted Mar 12, 2018 11:00 AM

    We observed that fields Resolution code, affected service & resolution method used to propagate properly at R12.9 with SDU propagation solution but after R17.1 it stopped working and logs says
     
    03/12 10:17:30.49 Hostname spelsrvr             6908 ERROR        auditlog.spl           809  checkout error 'NO'
    03/12 10:17:30.56 Hostname spelsrvr             6908 ERROR        auditlog.spl           809  checkout error 'NO'
    03/12 10:17:30.60 Hostname spelsrvr             6908 ERROR        zSDU_r12_EP1.spl       273 error changing status to 'Acknowledged' on Child Incident 1997586 from Parent Incident 1997585 - Attempt to checkin with nothing checked out.
    03/12 10:17:30.62 Hostname spelsrvr             6908 ERROR        auditlog.spl           809  checkout error 'NO'
     
    please help us to identify the cause and solution for this



  • 2.  Re: Propagation of fields from parent to child failed after 17.1 upgrade

    Broadcom Employee
    Posted Mar 12, 2018 11:31 AM

    Niranjan, can you post zSDU_r12_EP1.spl here? I first thought is 12.9 automatically check out those objects but in 17.1, it requires you to explicitly check out objects. Thanks _Chi



  • 3.  Re: Propagation of fields from parent to child failed after 17.1 upgrade
    Best Answer

    Posted Mar 12, 2018 12:19 PM

    We were using multiple checkouts in R12.9 for each fields and it used to works. Figured out it with alternative way and updating now with single checkout using update_object method. This can be marked as answered. Thank You



  • 4.  Re: Propagation of fields from parent to child failed after 17.1 upgrade

    Broadcom Employee
    Posted Mar 12, 2018 01:08 PM

    Hi Niranjan,

    Just before I reply you as you posted in another discussion.   Great to know you resolved it! 



  • 5.  Re: Propagation of fields from parent to child failed after 17.1 upgrade

    Posted Jun 20, 2018 11:56 AM

    Can you give a more detailed explanation of what caused the problem and how you fixed it?  We just upgraded to 17.1 and are seeing this error in our log files as well, but do not understand why or how to resolve it.

     

    Thanks!



  • 6.  Re: Propagation of fields from parent to child failed after 17.1 upgrade

    Posted Jun 20, 2018 11:57 AM

    To be more specific, we are seeing the error:  auditlog.spl           809  checkout error 'NO'