AnsweredAssumed Answered

Server freezing with robot onboard

Question asked by pmurt on Mar 13, 2018
Latest reply on Oct 10, 2018 by pmurt

Hi All,

We have issues with our security software hitting 100% cpu hanging our Virtual servers and when it does it puts the server into a zombie state. The server is on the network and pingable, so the IP-device or UIM host model does not go critical in Spectrum, at the same time all robot probes stop reporting due to lack of resources. The device could stay in this state for hours without being discovered. When we finally hear about it, we go into the IM console, the device shows green, but when we click on a probe we get the error message that communication has been lost with robot. What alternatives do we have to identify when this is happening?