IT Process Automation

Greetings!

I am struggling to pass the request ID from the catalog to PAM. I have successfully created all required pieces to have a form submit trigger a PAM process, and I have successfully logged into the catalog SOAP service within the PAM process. But I cannot for the life of me send the request ID over to PAM. I have done the following:

-Created PAM process with a variable folder called "Parameters" and a variable inside called "Request_Id" of type Int

-Imported the dataset into the SRF that I also created. This shows the "Request_Id" as 0 (which should be as if I am correct an int cannot be null)

-Added a rule in Catalog under the "Request/Subscription Item Create"

-Added 2 actions within that rule: One is an email to myself showing $request_id$ and one that triggers a PAM process with the SRF given as the one I created earlier. Under "Parameters" within this rule I have the "Request_Id" parameter I created in the PAM process showing and am assigning $request_id$ to that parameter.

-In my PAM process, the first task is to send an email with the "Request_Id"

Every time I fire the task, the email sent by the rule shows a valid Request ID. The email I am receiving from the PAM process is showing the Process.Request_Id variable as 0. What am I missing?

Thank you in advance for any assistance

Hi, try to use the requestId as a string variable, not as a int one and see if it works

To test it, you'll have to remove the action from the offer and add it again

Thank you so much for your reply!

Once I read it I suspected removing and re-adding the action off of the offer would fix it and was correct. I would have gone round and round for a while. Thank you so much for your help!