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Child ticket button

Question asked by thiagojoseoliveira on Mar 14, 2018
Latest reply on Mar 15, 2018 by johsc03

Hi guys 

 

I need To create a button on detail_in form To create a child ticket relationed To the parent. 

I need To copy all the information of the parent, but the only thing that I need To preset is the category, is the only information that changes, all the other information most be copied of the parent ticket. 

 

The category must be “Hardware support” in all child tickets. 

 

How can I do this?

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