CA Service Management

CA Service Desk Manager   Versión: r12.6
Versión: 'SDr12_6-165'

Hello team,

I could not update an IC, they got the error: "AHD05543: your changes in the registration parameters match an existing configuration element".

I am using the management web, it gives me the error, but the search does not return any element.

What tests can I do to try to understand and solve it?

Josu,

This might be a tough one as 12.6 is now End of Support for a little over couple of years now already.  You should start looking into getting upgraded to a supported release soon.

Hope this one gives you some place to start though - An attempt to update the Host name and DNS name fi - CA Knowledge 

_R

Josu........

Do you have any further questions regarding this thread?

If not, please mark Raghu's answer as correct so that this thread can be closed.