AnsweredAssumed Answered

Requestor Department Name? CABI 4.1 Service Desk

Question asked by JPichardo on Mar 14, 2018
Latest reply on Mar 19, 2018 by Paul_Coccimiglio

Hello Community,

 

We have CA Service Desk 14.1 integrated with BOXI (CABI 4.1)

 

We have an URGENT SITUATION with a report's field. Is there a way to bring the Service Desk requestor's department of a ticket to a field in BOXI? We tried creating objects in the universe but we haven't found the solution. Please help! We are in a critical situation because of that field.

 

An example of he report would be:

 

Ticket NumberRequestor UsernameRequestor DepartmentAsignee
22jpichardoTechnologyuser
24jdavisTechnologyuser

Now is bringing the Asignee's Department. We need Requestor Department.

 

Please Help!

 

Jose Pichardo

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