CA Service Management

  • 1.  Determine if Conflict Analysis is run at workflow step

    Posted Mar 14, 2018 03:46 PM

    Is there a way to flag if users have run Conflict Analysis prior to completing a workflow?  I have found that in the Activity log one can process this and look for the Activity Type "Event Occurred" and see if the description contains "Conflicts".  I have looked through many COs and whether they have conflicts or not, once run these always have one or more entries with this.  What is the best approach to accomplish this?



  • 2.  Re: Determine if Conflict Analysis is run at workflow step

    Broadcom Employee
    Posted Mar 15, 2018 11:37 AM

    The change order has a CI and under of the Additional Information of the chg detail page, there is a Conflict sub-tab

    that SDM analysts can use to do conflict analysis. The requirement is for certain task, when someone tries to complete/approve it, there should be some entry in the Conflict sub-tab otherwise the operation to complete/approve the task can't proceed.

    We could use some condition for the behavior of "approve". The question here is what  macro code would be to check if there is entry in the Conflict tab or if there is an entry in the activity log that contains "conflict" keyword. Once the macro code is ready, we can use pdm_extract/pdm_load to over write the dummy condition macro code generated from the web interface.

    Looking for some macro code experts' input here....