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Jira Integration - Missing comments in the inbox

Question asked by anni.1 on Mar 15, 2018
Latest reply on Mar 29, 2018 by Okko

Couple weeks ago i noticed that comments that are used to re-open the JIRA cases, did not show up in the inbox anymore. After last friday other comments as well has gone missing. By last tuesday all comments did not appear in the inbox anymore. We have tried to fix this from our side, but so far nothing has worked and i dont think this is anything that we could fix anyway.

Could you please look into this asap and fix it? It is pretty important to have this working.

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