CA Service Management

Hi Experts,

One of my support staff facing this error during attachment on SDM. I am attaching the screen shot of the error.

Please help me to resolve the issue. Thanks.

Ahmer,

I assume that attachments work for other users? If that's true, then can you confirm for certain if this particular user is able to access the url in the error message? It should bring up a white screen without any error messages. If they do not get a white screen, then they just may be unable to access the Service Desk server by its hostname or by the port 8080.

Yes Alexander you are right, attachments works for others users except for one. i will check what you said ...will come back here tomorrow. Thanks.

It looks like they’re connecting from an android device using the outlook web app (not familiar with that). You need to ensure the attachments servlet is accessible on this mobile interface as well.

I suggest you test accessing sdm on your phone with the same app, I suspect that all users accessing the sdm interface via this method will have the same problem.

No Grant, they are connected with PCs....i just took screenshot from my cellphone

Ahmer.........

Any update on this thread?

Did the suggestion by Alex help?