AnsweredAssumed Answered

Where is the Additional Search Arguments field?

Question asked by Ruben.Co on Mar 19, 2018
Latest reply on May 2, 2018 by Ruben.Co

When searching for Request/Incidents/Problems, Additional Search Arguments field is visible after clicking several "More" links. I am trying to find this field under list_in.htmpl, list_cr.htmpl and list_pr.htmpl with no result.

 

The issue is that, for example, when searching for a Request and type in any Category (or any fields for that matter) and hit search, you are presented for example 5 result tickets. The search is then saved so that it will become available in the scoreboard.

 

On the scoreboard upon clicking on the saved search, you are presented with a different number of tickets and upon investigating, the result of the saved search contains not just Request but Incidents as well.

 

The tool is on 14.1

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