DX Unified Infrastructure Management

  • 1.  IllegalArgumentException

    Posted Mar 20, 2018 02:50 AM

    Error extracted from our logs

    Caused by: java.io.IOException: java.lang.IllegalArgumentException:

     

    I received the above trap is having invalid characters but unable to create any alarm message and cannot process into ticket. Anyone know this issue or resolve this problem?  

     



  • 2.  Re: IllegalArgumentException

    Posted Mar 20, 2018 08:19 AM

    Hello HongZhiLin62352835 ,

     

    Can you please share more details like:

     

     - What is the CA Product's in question and Versions? ( E.g Spectrum 10.2.1, SDM 17, IM 3.5, etc...)

     - Is this an Integration?

     - Is this was working fine, or never worked before?

     - Can you share the entire logs?

     

     

    Kind Regards,

     

    Alex Yasuda
    Sr. Support Engineer



  • 3.  Re: IllegalArgumentException

    Posted Mar 20, 2018 08:56 PM

    Hello Alex,

     

    I am using CA UIM and CA SDM to trigger ticket.

    Is never worked like this before and apologies that I could not share the logs.



  • 4.  Re: IllegalArgumentException

    Posted Mar 21, 2018 08:23 AM

    Ok... without know the versions ( UIM, SDM, probes in use + Logs and cfg file from the probe) will be very difficult to know the root cause.

     

    If you open a CA Support ticket, you will need to provide at least this basic informations to help you with.

     

    Note: Probably we will need the probe log in debug, so log level 5 and logsize like 35000.

     

    If you could provide this informations we can help on next steps.



  • 5.  Re: IllegalArgumentException

    Broadcom Employee
    Posted Mar 22, 2018 04:06 AM

    i had similar problem in the past and resolution was hotfix of gateway probe (for ticketing software) side.



  • 6.  Re: IllegalArgumentException

    Posted Apr 15, 2018 09:56 PM

    Hi, Would you be able to share more information on it? Thanks!



  • 7.  Re: IllegalArgumentException

    Broadcom Employee
    Posted Apr 15, 2018 10:51 PM

    exception occurs in some string fetching / handling functions (in probe) for unprintable characters.

    these unprintable characters should be trimmed off within the probe.

    i think that you can discuss that possible probe changes with ca support.



  • 8.  Re: IllegalArgumentException

    Broadcom Employee
    Posted Apr 15, 2018 11:02 PM

    you may just want to ask ca support the same feature for your probe.

    nsdgtw AC Configuration - CA Unified Infrastructure Management Probes - CA Technologies Documentation 

     

    Set or modify the following fields in the General Configuration section:

    • (nsdgtw v1.23 only) Discard Invalid Characters: allows you to remove invalid characters in CA UIM alarms before generating the CA NSD incident.
      Default: Not selected 



  • 9.  Re: IllegalArgumentException

    Posted Apr 12, 2018 01:14 PM

    moved this thread to UIM community - CA Unified Infrastructure Management



  • 10.  Re: IllegalArgumentException

    Broadcom Employee
    Posted Apr 16, 2018 04:02 AM

    Hi @Hong Zhi Lin, did Yu Shintani's suggestions help you?