DX Unified Infrastructure Management

  • 1.  UMP login error after installation

    Posted Mar 20, 2018 07:01 AM
      |   view attached

    Hi,

    I install UMP and connect with uim  its was running before but Now i am trying to open so i am unable to open .

     

    Please guide me,

    Screen shot is attached 

    Thank you



  • 2.  Re: UMP login error after installation

    Broadcom Employee
    Posted Mar 20, 2018 08:05 AM

    Hi Omair,

    You will need to provide some additional information

     

    Do you get this once you "login" ? or just when trying to reach the UMP with a browser?

    Is the UMP Wasp working?  Why are you trying to connect to port 8080?

    What version of UIM? 

     

     

    you may start checking this: Troubleshooting UMP - CA Unified Infrastructure Management - 8.5.1 - CA Technologies Documentation  

     

    And also, search this community for keywords of your problem and CA Support Online - CA Technologies  knowlegde base for known issues and solutions



  • 3.  Re: UMP login error after installation

    Posted Mar 20, 2018 08:23 AM

    Hi,

    The UMP wasp is not working . how Ump wasp work again

     

    Thank you



  • 4.  Re: UMP login error after installation

    Posted Mar 20, 2018 09:33 AM

    Hi,

     

    i mistakenly delete the wasp probe. How can i again install or deploy.

    wasp probe 

     

    please guide me

    Thank you 



  • 5.  Re: UMP login error after installation

    Posted Mar 20, 2018 09:41 AM

    The better approach here will be you to open a CA Support Ticket and then we can help you to rebuild your UMP Server back!

     

    Not sure if just deploying the wasp probe from your Archive to the UMP Server will work!

    Maybe will need to install if from scratch to do not have any other's side effects for other issues.

     

    If you have a VM Snapshoot, please do the Rollback.

     

    Kind Regards,

     

    Alex Yasuda
    Sr. Support Engineer



  • 6.  Re: UMP login error after installation

    Broadcom Employee
    Posted Mar 20, 2018 10:16 AM

    Try to reinstall UMP, re-run the UMP installer



  • 7.  Re: UMP login error after installation

    Posted Mar 20, 2018 08:08 AM

    Hello Omair_Hasan,

     

    Is the UMP probe with Port and Pid?

    Is the Data_Engine probe connected to the DB? (Use the Test Button)

    What is the UIM/UMP version?

    Can you please set the data_engine probe and ump probe at log level 3 and logsize 75000, wait around 10 min and send the logs.

     

    Kind Regards,

     

    Alex Yasuda
    Sr. Support Engineer



  • 8.  Re: UMP login error after installation

    Posted Mar 20, 2018 09:35 AM

    Hi ,

     

    If you able to open UIM Infrastructure manager ,please go to UMP robot and check the wasp probe status and view logs ,that can provide more info.

     

    Whether all the probes are working fine in primary UIM ?



  • 9.  Re: UMP login error after installation

    Posted Mar 20, 2018 10:20 AM

    Hi,

     

    please check this screen shot then give m a suggestion 

     

    screen shot is attached 

    Thank you 



  • 10.  Re: UMP login error after installation

    Broadcom Employee
    Posted Mar 20, 2018 10:41 AM

    Have you tried to re-run the installer?



  • 11.  Re: UMP login error after installation

    Posted Mar 20, 2018 10:45 AM

    Please try to reinstall the UMP again ..any errors while installing UMP can you check  the installation logs