IT Process Automation

  • 1.  exception SOAP

    Posted Mar 21, 2018 02:52 PM

    Has anyone had the following error while trying to use a PAM SOAP?

    there was an exception when getting the list of export libraries

     

     

    <SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/">
       <SOAP-ENV:Header/>
       <SOAP-ENV:Body>
          <SOAP-ENV:Fault>
             <faultcode>SOAP-ENV:Server</faultcode>
             <faultstring>there was an exception when getting the list of export libraries.</faultstring>
             <detail>
                <status-code>7004</status-code>
             </detail>
          </SOAP-ENV:Fault>
       </SOAP-ENV:Body>
    </SOAP-ENV:Envelope>

     



  • 2.  Re: exception SOAP

    Broadcom Employee
    Posted Mar 22, 2018 10:04 AM

    Was this a soap call to Process Automation?  What was the soap call?

     

    I am not finding any details on this error.  Perhaps this was to a third-party application?



  • 3.  Re: exception SOAP

    Community Manager
    Posted Mar 23, 2018 10:44 AM

    Everton:  Can you come back and provide further details so we can help you? thanks!



  • 4.  Re: exception SOAP

    Posted Mar 23, 2018 01:02 PM

    I'll leave the question more bizarre ...

     

    The SOAP below returns error 7004

    <soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:itp="http://www.ca.com/itpam">
       <soapenv:Header/>
       <soapenv:Body>
          <itp:exportObject>
             <itp:auth>
                <!--You have a CHOICE of the next 2 items at this level-->
                <itp:token></itp:token>
                <itp:user>user</itp:user>
                <itp:password>password</itp:password>
             </itp:auth>
             <itp:folderName>/tmp</itp:folderName>
             <itp:isAbsolute>true</itp:isAbsolute>
             <!--Optional:-->
             <itp:downloadFileName>
                <itp:downloadLocation>e:\export</itp:downloadLocation>
                <itp:fileName>SOAPExportedObjects.xml</itp:fileName>
                <itp:overwriteFile>true</itp:overwriteFile>
             </itp:downloadFileName>
             <!--Optional:-->
             <itp:filter>
                <!--Optional:-->
                <itp:exportObjectTypes>
                   <!--1 or more repetitions:-->
                   <itp:objectType>Process</itp:objectType>
                </itp:exportObjectTypes>
             </itp:filter>
          </itp:exportObject>
       </soapenv:Body>
    </soapenv:Envelope>

     

    But.... If i change objectType to Agenda, Calendar, CustomIcon, etc its work!!!! O.o

    objectType, in this server, dont work objectType = Process or Package, but works if objectType = Agenda , Calendar, CustomIcon, CustomOperator, CustomSensor, Dataset, InteractionRequestForm, ProcessWatch, Resources, StartRequestForm, StatePolicy or System



  • 5.  Re: exception SOAP

    Community Manager
    Posted Mar 29, 2018 02:14 PM

    Andy_Thompson -- does this help you help Everton?



  • 6.  Re: exception SOAP

    Broadcom Employee
    Posted Mar 29, 2018 04:55 PM

    I'm not able to recreate this in 4.3SP2.  What version are you using?

     

    Also, is /tmp a valid folder in your PAM library?  And are there processes in that folder?



  • 7.  Re: exception SOAP

    Posted Apr 02, 2018 11:05 AM

    04.3.02 CP01



  • 8.  Re: exception SOAP
    Best Answer

    Broadcom Employee
    Posted Apr 11, 2018 09:06 AM

    Is /tmp a valid folder in your PAM library?  And are there processes in that folder?