AnsweredAssumed Answered

Disable Knowledge button

Question asked by La-Qa on Mar 22, 2018
Latest reply on Mar 22, 2018 by Derek_Li

Hi Team

 

i have added few more Request areas when i select those categories then Save button disable and View knowledge button get enables and then i can save the ticket once view knowledge.

 

The older Categories which i already have doesnt have this fuctionality..Like in below snapshot..ERP is is already there from long....and i can save the ticket  without viewing knowledge base....Same functionality i want on new categories ..i just want to save it...no need knowledge button enable for new category...how can i do this?

 

Outcomes