AnsweredAssumed Answered

Siteminder login failed when first time force change password

Question asked by Ashok.sapare on Mar 22, 2018
Latest reply on Mar 30, 2018 by travelers

Hi Experts,

 

I am facing an issue in my new setup. It is a new user login journey. User is having a temp password when login first time and it is forcing the user to change the password. Observation is, when the user login first it is success attempt and taken to the change password page. But it is failing there saying "Entered incorrect Password" but we entered the current password correct. Suspecting below lines from trace logs but couldn't understand what it indicates exactly. Can you help.

 

This is happening only intermittently. Its is working for some users but not for others. Accounts are created in the same way.

 

 

 

 

[5937][94][03/22/2018][15:25:36][15:25:36.149][SmPasswordCheck.cpp:1660][CSmPasswordCheck::ApplyPasswordPolicy][][][][Enter function CSmPasswordCheck::ApplyPasswordPolicy][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][] [5937][94][03/22/2018][15:25:36][15:25:36.151][SmDsUser.cpp:271][CSmDsUser::GetDisabled][][][][Start of call GetDisabledUserState.][][][][][][][][][][][][][][][User =user@demo.com ][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][] [5937][94][03/22/2018][15:25:36][15:25:36.151][SmDsObj.cpp:94][CSmDsObj::IsValid][][][][Start of call IsValid.][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][] [5937][94][03/22/2018][15:25:36][15:25:36.151][SmDsObj.cpp:96][CSmDsObj::IsValid][][][][Return from call IsValid.][][][][][][][][][][][][][][][][true][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][] [5937][94][03/22/2018][15:25:36][15:25:36.151][SmDsUser.cpp:577][GetCachedAttr][][][][Property 'passwordError' for user user@demo.com NOT found in cache][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][] [5937][94][03/22/2018][15:25:36][15:25:36.151][SmDsUser.cpp:290][CSmDsUser::GetDisabled][][][][Return from call GetDisabledUserState.][][][][][][][][][][][][][][][][true][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][]

Outcomes