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CAUIM - Mismatch of information between NAS and USM

Question asked by Jean Gomes on Mar 22, 2018
Latest reply on Mar 26, 2018 by DavidM

Hello CA Guys,

 

One more time I need your help !  

 

I have discovered that the amount of alarms that appears in IM are not the same amount of alarms displayed in USM.


For example, we currently have 20 Majors alarms on the IM for the XPTO customer.

 

 

 

And we have 10 Major alarms in USM for the same XPTO customer

 

 

This scenario is repeated for anothers customers.

 

For example, the IC HQDSWANX2_TERREO-01 displays the following alarm.

 

 

This alarm does not appear in USM.

 

 

Could you help us?

 

Follow the details of our environment:

 

# UIM 8.20
# UMP 8.20
# NAS 8.56
# Controller 7.70
# Hub 7.70

 

Regards,
Jean Gomes

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