Symantec Access Management

Guys, did you have see that ?

In my test environment, i have a SSO 12.6 and for unknown reason, I didn't able to add new directories to my domain.

Hi Ednei,

Which browser are you using? It is happening the same with other browsers?

Do you see any errors appearing in the server.log when you access the Domain?

Hello! How are you Albert ?

So, i tried IE, Firefox and Chrome. In the server.log, i see this:

2018-03-22 14:57:41,376 WARN [com.ca.corpui.faces.lifecycle.AJAXPhaseListener] (default task-18) AJAXPhaseListener is getting notified more than once for the RENDER_RESPONSE(6) .AJAXPhaseListener might be registered more than once.
2018-03-22 14:58:13,116 WARN [org.apache.myfaces.renderkit.html.util.ReducedHTMLParser] (default task-30) Invalid tag found: unexpected input while looking for attr name or '/>' at line 5298
2018-03-22 15:02:54,103 WARN [com.ca.corpui.faces.lifecycle.AJAXPhaseListener] (default task-8) AJAXPhaseListener is getting notified more than once for the RENDER_RESPONSE(6) .AJAXPhaseListener might be registered more than once.
2018-03-22 15:08:48,081 WARN [com.ca.corpui.faces.lifecycle.AJAXPhaseListener] (default task-12) AJAXPhaseListener is getting notified more than once for the RENDER_RESPONSE(6) .AJAXPhaseListener might be registered more than once.
2018-03-22 15:08:56,034 WARN [com.ca.corpui.faces.lifecycle.AJAXPhaseListener] (default task-16) AJAXPhaseListener is getting notified more than once for the RENDER_RESPONSE(6) .AJAXPhaseListener might be registered more than once.
2018-03-22 15:09:09,097 WARN [com.ca.corpui.faces.lifecycle.AJAXPhaseListener] (default task-11) AJAXPhaseListener is getting notified more than once for the RENDER_RESPONSE(6) .AJAXPhaseListener might be registered more than once.
2018-03-22 15:09:18,362 WARN [com.ca.corpui.faces.lifecycle.AJAXPhaseListener] (default task-25) AJAXPhaseListener is getting notified more than once for the RENDER_RESPONSE(6) .AJAXPhaseListener might be registered more than once.
2018-03-22 15:09:52,910 WARN [com.ca.corpui.faces.lifecycle.AJAXPhaseListener] (default task-11) AJAXPhaseListener is getting notified more than once for the RENDER_RESPONSE(6) .AJAXPhaseListener might be registered more than once.
2018-03-22 15:12:56,411 WARN [org.apache.myfaces.renderkit.html.util.ReducedHTMLParser] (default task-13) Invalid tag found: unexpected input while looking for attr name or '/>' at line 5323
2018-03-22 15:13:02,209 WARN [com.ca.corpui.faces.lifecycle.AJAXPhaseListener] (default task-29) AJAXPhaseListener is getting notified more than once for the RENDER_RESPONSE(6) .AJAXPhaseListener might be registered more than once.
2018-03-22 15:26:56,949 ERROR [ims.ui] (default task-14) Page cannot be found. Please check the URL. (/iam/siteminder/ui/ca-css/font/ca_sans_web-regular.eot)
2018-03-22 15:26:56,949 ERROR [ims.ui] (default task-18) Page cannot be found. Please check the URL. (/iam/siteminder/ui/ca-css/font/ca_sans_web-bold.eot)

I will enable the debug log, because I think it is the only way to analyze. 

Thanks!

With Debug enabled, i found this:

2018-03-23 08:24:03,467 DEBUG [ims.analytics.AnalyticsEngineProviderFactory] (default task-10) Loading analytics engine provider, vendor 'eurekify', providerClass = 'com.ca.identitymanager.analytics.provider.AnalyticsEngineProviderRcmImpl'
2018-03-23 08:24:03,467 DEBUG [ims.analytics.AnalyticsEngineProviderFactory] (default task-10) Could not load provider, vendor = 'eurekify'providerClass = 'com.ca.identitymanager.analytics.provider.AnalyticsEngineProviderRcmImpl
2018-03-23 08:24:03,467 DEBUG [ims.analytics.AnalyticsEngineProviderFactory] (default task-10) Exception determining if Analytics are enabled, returning false - com.ca.identitymanager.analytics.provider.AnalyticsEngineProviderRcmImpl from [Module "deployment.iam_siteminder.ear.user_console.war:main" from Service Module Loader]
2018-03-23 08:24:03,467 DEBUG [ims.analytics.AnalyticsEngineProviderFactory] (default task-10) Loading analytics engine provider, vendor 'eurekify', providerClass = 'com.ca.identitymanager.analytics.provider.AnalyticsEngineProviderRcmImpl'
2018-03-23 08:24:03,467 DEBUG [ims.analytics.AnalyticsEngineProviderFactory] (default task-10) Could not load provider, vendor = 'eurekify'providerClass = 'com.ca.identitymanager.analytics.provider.AnalyticsEngineProviderRcmImpl
2018-03-23 08:24:03,482 DEBUG [ims.ui.ConsolePageFilter] (default task-10) exit=/iam/siteminder/app/ui7/index.jsp

2018-03-23 08:23:41,622 DEBUG [ims.ui.ConsolePageFilter] (default task-26) exit=/iam/siteminder/app/ui7/index.jsp
2018-03-23 08:23:41,638 DEBUG [ims.ui.SessionFilter] (default task-26) SessionFilter did not match any pattern : "/app/ui7/index.jsp"
2018-03-23 08:23:41,747 DEBUG [ims.ui.ConsolePageFilter] (default task-25) enter=/iam/siteminder/ui/ext-js/examples/ux/css/ux-all.css
2018-03-23 08:23:41,747 DEBUG [ims.ui.ConsolePageFilter] (default task-25) exit=/iam/siteminder/ui/ext-js/examples/ux/css/ux-all.css
2018-03-23 08:23:41,764 DEBUG [ims.ui.SessionFilter] (default task-25) SessionFilter did not match any pattern : "/ui/ext-js/examples/ux/css/ux-all.css"
2018-03-23 08:23:41,764 DEBUG [ims.ui.ConsolePageFilter] (default task-25) enter=/iam/siteminder/ui/ext-ca/css/ca-all.css
2018-03-23 08:23:41,764 DEBUG [ims.ui.ConsolePageFilter] (default task-25) exit=/iam/siteminder/ui/ext-ca/css/ca-all.css
2018-03-23 08:23:41,764 DEBUG [ims.ui.SessionFilter] (default task-25) SessionFilter did not match any pattern : "/ui/ext-ca/css/ca-all.css"
2018-03-23 08:23:41,764 DEBUG [ims.ui.ConsolePageFilter] (default task-25) enter=/iam/siteminder/ui/ca-css/css/ca-all.css
2018-03-23 08:23:41,764 DEBUG [ims.ui.ConsolePageFilter] (default task-25) exit=/iam/siteminder/ui/ca-css/css/ca-all.css
2018-03-23 08:23:41,764 DEBUG [ims.ui.SessionFilter] (default task-25) SessionFilter did not match any pattern : "/ui/ca-css/css/ca-all.css"
2018-03-23 08:23:41,764 DEBUG [ims.ui.ConsolePageFilter] (default task-25) enter=/iam/siteminder/ui/skin/idm/stylesheet/castyles-override.css
2018-03-23 08:23:41,764 DEBUG [ims.ui.ConsolePageFilter] (default task-25) exit=/iam/siteminder/ui/skin/idm/stylesheet/castyles-override.css
2018-03-23 08:23:41,779 DEBUG [ims.ui.SessionFilter] (default task-25) SessionFilter did not match any pattern : "/ui/skin/idm/stylesheet/castyles-override.css"
2018-03-23 08:23:41,779 DEBUG [ims.ui.ConsolePageFilter] (default task-25) enter=/iam/siteminder/ui/skin/idm/stylesheet/task.css
2018-03-23 08:23:41,779 DEBUG [ims.ui.ConsolePageFilter] (default task-25) exit=/iam/siteminder/ui/skin/idm/stylesheet/task.css
2018-03-23 08:23:41,779 DEBUG [ims.ui.SessionFilter] (default task-25) SessionFilter did not match any pattern : "/ui/skin/idm/stylesheet/task.css"
2018-03-23 08:23:41,779 DEBUG [ims.ui.ConsolePageFilter] (default task-25) enter=/iam/siteminder/ui/ext-js/resources/css/ext-all.css
2018-03-23 08:23:41,779 DEBUG [ims.ui.ConsolePageFilter] (default task-25) exit=/iam/siteminder/ui/ext-js/resources/css/ext-all.css
2018-03-23 08:23:41,794 DEBUG [ims.ui.SessionFilter] (default task-25) SessionFilter did not match any pattern : "/ui/ext-js/resources/css/ext-all.css"
2018-03-23 08:23:41,794 DEBUG [ims.ui.ConsolePageFilter] (default task-25) enter=/iam/siteminder/console/ui7/ca/css/ca.css
2018-03-23 08:23:41,794 INFO [ims.ui.ConsolePageFilter] (default task-25) dispatch=/app/ui7/ca/css/ca.css
2018-03-23 08:23:41,794 DEBUG [ims.ui.ConsolePageFilter] (default task-25) exit=/iam/siteminder/app/ui7/ca/css/ca.css
2018-03-23 08:23:41,794 DEBUG [ims.ui.SessionFilter] (default task-25) SessionFilter did not match any pattern : "/app/ui7/ca/css/ca.css"
2018-03-23 08:24:02,966 DEBUG [ims.ui.ConsolePageFilter] (default task-10) enter=/iam/siteminder/console/ui7/index.jsp
2018-03-23 08:24:02,966 INFO [ims.ui.ConsolePageFilter] (default task-10) dispatch=/app/ui7/index.jsp

Ok, for now, I created a perl script to add the user dir to my domain:

#!C:\Program Files\CA\siteminder\CLI\bin\perl
$adminName = 'xxxx';
$adminPwd = 'xxxx';
$userdirname = 'CADIR';

use Netegrity::PolicyMgtAPI;

 

print "Connecting to PS...";

 

$policymgtapi = Netegrity::PolicyMgtAPI->New();
$session = $policymgtapi->CreateSession($adminName, $adminPwd);

 

die "\nFATAL: Cannot create session. Please check admin credentials\n"
   unless ($session != undef);

 

print "Domain Name \n";
$domain = $session->GetDomain("CAEEM_Domain");

print "Attach user Directory to the Domain \n";

$domain->AddUserDir($session->GetUserDir($userdirname));

 

print "Done\n";

If you have any ideas to my problem, please, go forward and post your thoughts.

Ok, it was very weird:

C:\Program Files\CA\siteminder\CLI\bin>perl.exe ..\examples\Script_Adduserdir.pl

Conectando ao PS...Attach user Directory to the Domain
Done

C:\Program Files\CA\siteminder\CLI\bin>perl.exe ..\examples\Script_Adduserdir.pl

Conectando ao PS...Attach user Directory to the Domain

PolicyMgtAPI: Unable to add user directory 'CADIR' to domain 'CAEEM_Domain'
User Directory has already been added
Done

However, when I go to AdminUi:

Where is it ?!

Hello - 

We are also experiencing the same issue in our environment (no matter what browser we use). Has anybody found a solution for this display issue in SSO Admin UI?

Thank you,

Ephrem 

We also face the same issue with 12.8 adminui