CA Service Management

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CA SERVICE DESK MANAGER - Incident Filter by device name

  • 1.  CA SERVICE DESK MANAGER - Incident Filter by device name

    Posted Mar 23, 2018 05:02 AM

    CA Service Desk Manager

     

    I want to Search Incidents by Device Name 

    so that id i Write ABC then incidents related to all devices contianing abc will filtered



  • 2.  Re: CA SERVICE DESK MANAGER - Incident Filter by device name

    Posted Mar 23, 2018 07:42 AM

    This is ootb.

     

    Search menu -> Incident -> fill the Configuration Item search filter.