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WebService - How can I make a Ticket using the Web Service?

Question asked by carvato on Mar 23, 2018
Latest reply on Apr 10, 2018 by carvato

Hello dear community, I have a question, I'm new using the WebService, and I'm trying to make a ticket and I don't know what thing I'm doing wrong, here is my code:

 

<ser:createRequest>
<sid>number of sid</sid>
<creatorHandle>here I put the cnt value</creatorHandle>
<attrVals>
<!--1 or more repetitions:-->
<string>tenant</string>
<string>Test Tenant</string>
<string>Applicant</string> 
<string>User_lastname, User_name</string>
<string>End User Affected</string>
<string>User_lastname, User_name</string>
<string>Report method</string>
<string>Other</string>
<string>Group</string>
<string>Test_Group</string>
<string>Incident Area</string>
<string>Test_Incident_Area</string>
<string>Priority</string>
<string>2</string>
<string>summary</string>
<string>Test Summary</string>
<string>description</string>
<string>Test Description</string>
</attrVals>
<propertyValues>
</propertyValues>
<attributes>
</attributes>
</ser:createRequest>

 

And this resturns me:

 

<soapenv:Body>
<soapenv:Fault>
<faultcode>soapenv:Client</faultcode>
<faultstring>Error - invalid parameter</faultstring>
<faultactor/>
<detail>
<ErrorMessage>Error - invalid parameter</ErrorMessage>
<ErrorCode>1000</ErrorCode>
</detail>
</soapenv:Fault>
</soapenv:Body>

 

Someone can help me? what i'm doing wrong?

 

Forward Thanks!!!

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