AnsweredAssumed Answered

Searching KDs imported from SampleData

Question asked by Lindsay_Estabrooks Champion on Mar 26, 2018
Latest reply on Mar 26, 2018 by Remy Jobin

New install of Service Desk r17.1 (not an upgrade).

  • Created a new Knowledge Doc
    • Published it
    • Was able to search for it by keword
  • Imported the Sample Data Knowledge Docs using the ImportSampleData.bat
    • Documents imported with no errors (67 Docs added)
    • Ran the pdm_k_reindex utility
    • Can see all the new 8 Knowledge Categories
    • Can view the Knowledge Docs in each category
    • But when I search for a KD using a keyword no results are returned
    • When I erase the keyword and click Search again I see all the KDs in the Category but the keyword I used before is highlighted in the doc in which it appears.