CA Service Management

Hi,

I have  a need to construct within a notification email a URL pointing to an external source providing CA Service Desk information.  I have constructed the following....

Example

https://ciopulse.typeform.com/to/***123?cpc=YYY456&?tid=@{call_req_id.ref_num}?cid=@{call_req_id.customer.email_address}?agid=@{call_req_id.assignee.combo_name}

When the email goes out it is returning....

joe.bloggs@acme.com?agid=" rel="nofollow" target="_blank">https://ciopulse.typeform.com/to/***123?cpc=YYY456&?tid=tid=6606328?cid=joe.bloggs@acme.com?agid= 

I can't fathom out why its culling off the assignee information.  Have I missed something out or is there a limitation to the length of URL i can generate from within CASD

Hi Simon,

I don't believe there is a limit on the URL length. There could be other issues not obvious.

Does it work when the last part of URL you are trying to build is shorter, say '@{call_req_id.assignee.userid}' or '@{call_req_id.assignee.first_name}' 

Is there an error message in the logs perhaps?

===

Kind Regards,

Brian

Hi Brian,

Not seeing anything in the logs, when I just run with https://ciopulse.typeform.com/to/***123?cpc=YYY456&?tid=@{call_req_id.ref_num}?cid=@{call_req_id.customer.email_address} it works fine.  It's the last or third parameter that isn't working.

Cheers,

Simon

Hi,

Finally worked it out and as there was no errors in the log file, looked again at the data and the assignee of the ticket didn't have an email address specified, so it was working, just not returning anything as it didn't exist.  **** data....

Cheers....