AnsweredAssumed Answered

Formulating URL within Notification Email

Question asked by gizmo1969 on Mar 26, 2018
Latest reply on Mar 27, 2018 by gizmo1969

Hi,

 

I have  a need to construct within a notification email a URL pointing to an external source providing CA Service Desk information.  I have constructed the following....

 

Example

https://ciopulse.typeform.com/to/***123?cpc=YYY456&?tid=@{call_req_id.ref_num}?cid=@{call_req_id.customer.email_address}?agid=@{call_req_id.assignee.combo_name}

 

When the email goes out it is returning....

 

https://ciopulse.typeform.com/to/***123?cpc=YYY456&?tid=tid=6606328?cid=joe.bloggs@acme.com?agid= 

 

I can't fathom out why its culling off the assignee information.  Have I missed something out or is there a limitation to the length of URL i can generate from within CASD

Outcomes