Allen_Houpt

CA Webcast: Service Desk and Service Level Management

Discussion created by Allen_Houpt Employee on Mar 28, 2018

Check out next Wednesday's webcast that CA is doing along with Service Level Management (SLM) expert fusionPOINT focused on the impacts digital transformation, DevOps and other trends are having on service desk and SLM. 

 

Click HERE or on the image to the right to register or watch the recording.

 

The Details:

  • Date – April 4, 2018 at 11am-12pm ET
  • Speakers – Dr. Josef Schneider - CEO, fusionPOINT

    Allen Houpt – ITSM Marketing, CA Technologies

  • Title – Service Desks and SLM – Adjusting to Digital Transformation
  • Abstract – Digital transformation, the Internet of Things, the application economy, the modern software factory, and so on… are all major business trends impacting the IT service desk and service level management (SLM). Some would contend the service desk is focusing on service operations – not only IT - and SLM is becoming a real business discipline/function. In this webcast, SLM expert fusionPOINT and service desk vendor CA Technologies will look at the impacts of these trends on each and where it is all headed.  Learn about the important part proactive and predictive SLM play to enable Digital Transformation and the service desk becoming more predictive, proactive, and business outcome focused.

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