CA Service Management

EVENTS / RULES / ACTIONS. I need to create an event, so that from the moment a particular offer is in the cart and SAVE THE REQUEST WITHOUT SENDING TO THE CART, the policy associated with the event opens an OCCURRENCE in the SDM through the PAM. My question and how to create this event for the moment SAVE THE REQUEST WITHOUT SENDING TO THE CART.

Good Morning Sergio.

The Event-Rule-Action(ERA) definition could then be 'filtered' on the status.
Please see the below possible status settings related to your question:
-- 100 to 199 are reserved --
Status = 100 Not Submitted
Status = 101 Not Submitted - Cart
Status = 102 Not Submitted - Pending Approval
Status = 103 Not Submitted - Rejected
Status = 104 Not Submitted - Approved
-- 200 to 299 are reserved --
Status = 200 Submitted
Status = 201 Re-Submitted

My question however is, what exactly do you mean with "SAVE THE REQUEST WITHOUT SENDING TO THE CART."
With a 'one-click' service, you can only submit the request.
With a 'shopping' cart service, you can 'add to cart' or 'check out'.
So, my question is, what do you mean with 'save the request'?
Should status 100 then be okay for you?

Thanks and kind regards, Louis.

Thank you Louis,

Please,

The objective when I speak at the moment, "SAVE THE REQUEST WITHOUT SENDING TO THE CART", is that I need to shoot the WFP in two moments, the first and this one. At this point I need to open an issue. At another time "SUBMIT CART" needs to open another issue. This second moment "SUBMIT CART" already know how to do. The question is how to trigger an event from "SAVE THE REQUEST WITHOUT SENDING THE CART".

Ok status 100 but how do you use it through an event?

Thanks and kind regards, Sérgio.

Good Afternoon Sergio.

In SC/Admin/Evene-Rules-Acgtions(ERA).
Open the ERA: Request/Subscription Item Change
Click on 'Add' to add a new rule
In the 'Event Filter', you can then add a filter to check on the status=100
As an example(just took one from an existing rule):
status_old <> 1007 AND rate_item_col = 0 AND category > 1 AND category <> 1001
AND status_old <> 1008 AND status >= 1007
AND status <= 1008
AND category <> 1000

Hope this gets you further ont his then?

Thanks and kind regards, Louis.

Good Afternoon Louis,

Thanks again,

Let us perform the following instructions as informed, only for the Offers, it is possible to make non-Global.

Request / Subscription Item Change
Click on 'Add' to add a new rule
In the 'Event Filter', you can then add a filter to check on the status = 100

The action that calls the PAM is not waving it, not opening it.

Thanks and kind regards, Sérgio.

Good Morning Sergio.

Based on the 'filter', the ERA will be fired. So, please (double) check the content of that.
Also, you need to set the ERA as 'enabled' to get it 'active' and fired as such.

Thanks and kind regards, Louis.

Good Morning Louis.

The filter applied was "status = 100" and the ERA is active for the event, rule, and action.
The action that calls the PAM is not waving it, not opening it.
Thanks and kind regards, Sérgio.