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Portlet Error and settings(Gear Icon) not working

Question asked by JayaSantoshKumar on Mar 30, 2018
Latest reply on May 14, 2018 by JayaSantoshKumar

The Portlet is showing error and when clicked in Options(gear icon) it doesn't show "Configure".



It's a single sign on user system. so other users cannot login except the user facing issue, so I have performed the below steps.


1. I have opened the Portlet in my system and right clicked on "Configure" and book marked it.

2. I told the user to make Google as Bookmark and I have sent my "Configure" link bookmark to User.

3. User edited the Google bookmark removing the and pasted the link which i sent and saved it.

4. When User went to the portlet page and opened the Bookmark , a Pop-up window opened . User clicked on Restore Defaults and removed few columns from the List Layout and Saved it , but nothing worked.


Please advice.  CA Support case is raised on some similar issue , but no progress from them .