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Can casdgtw acknowledge nimsoft alarm server invisible alarm message

Question asked by GuanHua1378 on Mar 31, 2018
Latest reply on Apr 18, 2018 by lijsh06

Hi,

 

Would like to know if casdgtw can acknowledge invisible alarm message.

 

I am using below

 

Service Desk Manager version 14.x

Probe casdgtw version 2.51

Uim version 8.5

UMP version 8.5

Nas version 8.42

 

Have set the casdgtw probe owning system to service desk and tested closing ticket of visible and invisible alarms.

On log level 5 casdgtw seem to get the list of closed alarm id from Service Desk Manager of close ticket of visible or invisible to process.

Visible alarm seem to be acknowledge by the acknowledgeSDBasedClosedAlarm api call .

Invisible alarm did not trigger acknowledgeSDBasedClosedAlarm api call.

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