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Can I change the format of the Time_Origin Field in UIM so that I can map it in the sdgtw probe ServiceNow field?

Question asked by rtirak on Apr 2, 2018
Latest reply on Apr 17, 2018 by KathyMaguire

Currently we have created a field in ServiceNow that we call Alarm Date/Time. We would like to populate this field with the value from the time_origin of the alarm. Currently it looks like the format for ServiceNow for this field is DD/MM/YYYY HH:MM:SS however the format for the time_origin in UIM is DD/MM/YY HH:MM:SS and this seems to be causing the fields to not map, so when an incident is created we are getting a blank Alarm Date/Time field? 


Has anyone run into this or is there a way to correct this? Any suggestions would be appreciated.