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SLA Showing only Delayed time and inactive RESUME button

Question asked by SiladityaDhar on Apr 3, 2018
Latest reply on Apr 3, 2018 by SiladityaDhar

I have created macro and event and Service type properly as per CA guidelines and attached Service type with a Incident Area but when ticket is created it is showing only Delayed status and Delayed time .


please suggest what change need to done .Previously SLA was not implemented in this system.