Hello Judith,
You can logon using the 'gateway' user (built-in) to perform some activities on the Gateway. For example:
- # /opt/SecureSpan/Gateway/runtime/bin/gateway.sh start
- # /opt/SecureSpan/Gateway/runtime/bin/gateway.sh stop
- # /opt/SecureSpan/Gateway/runtime/bin/gateway.sh run
Can you check if you are able to complete the required tasks with the gateway user?
Usually it's hard to have root access especially on AWS. Maybe, you can try to ask to put a dedicated users in the list of suoders to perform required activities.
Regards, Roberto