CA Service Management

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  • 1.  No survey can be filled twice

    Posted Apr 03, 2018 07:14 AM

    Hi Team,

     

    Can you help in, finding out the solution so that one cannot fill the survey twice while incident has been resolved.



  • 2.  Re: No survey can be filled twice
    Best Answer

    Broadcom Employee
    Posted Apr 03, 2018 07:24 AM

    Hi Nupur,

     

    Have you tried enabling the setting - "Use Stricter Rules" ensures that only a single survey per ticket template type is sent to a user.



  • 3.  Re: No survey can be filled twice

    Posted Apr 03, 2018 08:34 AM

    thnx....it worked