I'm attempting to write a PAM process for cross migrating Groups between platforms and ran into a brick wall. The Service Desk Soap interface is very limited in what you can update on the CNT object. Everything that exists out on the usp_contact table seems to be hands off unless there is something I'm missing something here. If this is by design, why? Being able to create automated workflows to manage groups in service desk seem to be an impossibility without this.