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Asignees and Dates Transferred of Ticket BOXI REPORT

Question asked by JPichardo on Apr 4, 2018
Latest reply on Apr 5, 2018 by Brian_Mathato

Hello Community,

 

We would like to know if there's a way to bring the assignees that had been working on a single ticket in a column in a BOXI Report. For example a case that has been escalated to different areas.

 

Ticket NumberAsignees

Date received

Date transferred to another analyst

4854Eric02/04/18 11:00 AM02/04/18 3:45 PM
Joe02/04/18 3:45 PM02/05/18 9:32 AM
Russell02/05/18 9:32 AM

02/05/18

4:05 PM

 

Please help.

 

Regards,

 

Jose Pichardo

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