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HOW TO CHANGE INCIDENTS TO REQUEST ON SDM

Question asked by Amosu on Apr 5, 2018
Latest reply on Apr 6, 2018 by J_W

Hello everyone in here,There is a directive from our management that incident should be separated from request. It was noticed that end users (employees) misinterprets incidents for request a lot of times and we are asked to fine-tune this.

(1). Is there a way we can change "already logged incident" to request either from the front end or the backend.

 

(2). I need know a way we can make "employee" access type users choose either to log an "incident" or "request" when logged in.

 

Your individual prompt responses would be appreciated.

Warm Regards,

Amosu

 

 

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