Hello everyone in here,There is a directive from our management that incident should be separated from request. It was noticed that end users (employees) misinterprets incidents for request a lot of times and we are asked to fine-tune this.
(1). Is there a way we can change "already logged incident" to request either from the front end or the backend.
(2). I need know a way we can make "employee" access type users choose either to log an "incident" or "request" when logged in.
Your individual prompt responses would be appreciated.