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Statement of responsibility - How to collect during ticket resolution (SDM)

Question asked by andrade on Apr 5, 2018
Latest reply on Apr 6, 2018 by camja06

Hello,

 

during the incident resolution or request fulfillment we need to make users sign a statement of responsibility for the device (E.g.: If notebook need to be formatted or upgraded because of incident).

 

Actually this statement is printed, signed, digitalized and uploaded as ticket attachment. Now we are thinking how to collect the authorization of the user without use paper.

 

Anyone had this need before? How achieved this need?

 

This cannot be requested using Service Catalog, we'll use only SDM and PAM as resources for it. 

 

Thank you!

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