CA Service Management

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  • 1.  Attachment mandatory for service catalog request

    Posted Apr 06, 2018 02:25 AM

    Hi Team,

     

    we have requirement where attachment is Mandatory for a service catalog request before it can be moved to the cart

     

    Any ideas ?

     

    as i can make mandatory after add to the cart but not before any thoughts ?

     

    Regards,

    santoshi.P



  • 2.  Re: Attachment mandatory for service catalog request
    Best Answer

    Broadcom Employee
    Posted Apr 06, 2018 04:48 AM

    Hi Santoshi,

     

    This feature is available out of the box only after adding it to the cart and just before saving the request. I am not sure if we need some customization around this but I would also like other community members to contribute to my solution.

     

    If no response further then I would suggest that you may always raise an idea or consult CA services team who major in such customizations.



  • 3.  Re: Attachment mandatory for service catalog request

    Broadcom Employee
    Posted Apr 06, 2018 08:05 AM

    Hello,

     

    Can you please also check if this document helps?

     

    Make attachments mandatory at service options leve - CA Knowledge 

     

    Regards,

    Roberto