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casdgwt probe configuration

  • 1.  casdgwt probe configuration

    Posted Apr 06, 2018 04:02 AM

    I want to integrate the uim and service desk for that purpose i deploy casdgwt proble to Service desk , When i go to infrastructure manager for configure the casdgwt probe and i double click on the probe , i can see the Raw configuration interface instead on casdgwt probe config interfact , i attached the screen shot of interface that i want when i click on casdgwt probe , how i achieve it..

     

    Please give me prompt reply needed.

    Thankyou



  • 2.  Re: casdgwt probe configuration
    Best Answer

    Broadcom Employee
    Posted Apr 06, 2018 05:36 AM

    @Omair Hasan for the issue with any probe opening only in Raw confgure and not with the GUI please check:

     

    Why does the probe configuration window (GUI) open in Raw Configure mode?
    https://comm.support.ca.com/kb/Why-does-the-probe-configuration-window-GUI-open-in-Raw-Configure-mode/KB000034651

     

    For integrating UIM and CA SDM I would recommend you to use the probe:  sdgtw (Service Desk Gateway) - CA Unified Infrastructure Management Probes - CA Technologies Documentation 

    (casdgtw and been replaced by sdgtw) 



  • 3.  Re: casdgwt probe configuration

    Posted Apr 06, 2018 07:13 AM

    Thank you , 

     

    But i face problem with sdgwt probe,  when I was deployed casdgwt probe , when i double click on it + shift key , it will open the configuration interface  but with sdgwt probe , it is not working and appear raw configuration ,,give me suggestions.



  • 4.  Re: casdgwt probe configuration

    Posted Apr 06, 2018 07:33 AM

    Now give me following error when i tried shift + double click on sdgwt..



  • 5.  Re: casdgwt probe configuration

    Broadcom Employee
    Posted Apr 06, 2018 07:42 AM

    sorry, sdgtw probe is Admin Console GUI only.



  • 6.  Re: casdgwt probe configuration

    Broadcom Employee
    Posted Apr 06, 2018 07:43 AM

    Right, as Yu say, you need to use the Admin Console. 

    However, from IM you can access the raw configure SHIFT + Right click



  • 7.  Re: casdgwt probe configuration

    Posted Apr 06, 2018 08:06 AM

    ok, but can u tell me how i achieve using Admin console or any other method



  • 8.  Re: casdgwt probe configuration



  • 9.  Re: casdgwt probe configuration

    Posted Apr 06, 2018 08:47 AM

    I am using uim 8.5 and i am able to login in Admin console , but from when i open sdgwt probe configuration



  • 10.  Re: casdgwt probe configuration

    Posted Apr 06, 2018 11:33 AM

    Whether you can open other probes in admin console ? Need to understand whether it is only with sdgtw or all probes .Please confirm.



  • 11.  Re: casdgwt probe configuration

    Posted Apr 09, 2018 02:58 AM

    Yes i checked other probes working fine, this is only with sdgtw probe..



  • 12.  Re: casdgwt probe configuration

    Broadcom Employee
    Posted Apr 12, 2018 05:29 AM

    What problem are you seeing, Omair?  what error do get when you open the probe in the Admin Console?