Excel Add-in SSL/TLS Error

Discussion created by DavidLeDeaux Employee on Apr 6, 2018

With the deprecation of TLS 1.0 and 1.1, users of the Excel add-in may experience the following error:

Error connecting to CA Agile Central:

The request was aborted: Could not create SSL/TLS secure channel.


This is due to the WinHTTP protocol that Excel uses to communicate with our infrastructure to perform the query operations configured within the add-in.  WinHTTP does not use strong security in its default configuration and it is necessary to add registry settings to support this.


In our testing , we found it necessary to add the registry entries to the following locations:





Please be aware that modifying the registry carries some risks and it is best to have your Windows administrator perform the change if you do not feel comfortable working in the registry.