Clarity

Hi there, is any chance to delete an incident category via front end? or do we have to do it via xog? there are a few unuse categories and we like to delete or deactivate them, there is no use for them.

Cheers,

Pablo

Don't believe you can delete a Incident Category.  Or make it Inactive.

You could try playing around with Access Rights to the Incident Category to see if you can remove it from the majority of Incidents.

Failing that, you can rename them, including Category Name and ID.  Why don't you rename them as 'ZZZ - Do not use', so they appear at the bottom of the list.  If you need a new Incident Category in the future, rename one of the 'ZZZ' ones.