CA Service Management

Hello Team

how to restrict analyst based on tenants?? we have tenants enabled in my environment and we want to restrict analyst such that the analyst can only treat the ticket of it own belonging tenant and not others. Rightnow All analyst have access to work on all the tickets of every tenants.  

We want Analyst can only see those tickets which analyst belongs to.

Please advise

Aamir, you may need to re-exam the "Tenant access" setting for the user role...you may currently set it to "All tenants" and you would need to change it to "contact's tenant" or "single tenant", depending on how you would like analysts

work on the tenanted tickets. Thanks _Chi

Hi Chichen. please tell me where can i check tenants access setting?

Aamir, you can set this for in the role detail page. Thanks _Chi

u referring the below file ...right?

I referred to the web interface role detail page, where under 1. Additional information->1. Authorization tab, you will see a field that has heading "Tenant Access"

many thanks