CA Service Management

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  • 1.  Multiple Contracts for same Organization

    Posted Apr 10, 2018 12:55 PM

    Is there the possibility of attach multiple contracts for the same organization?

    Thanks for your help.

    Regards,

    JOHN



  • 2.  Re: Multiple Contracts for same Organization
    Best Answer

    Posted Apr 10, 2018 01:02 PM

    Hi John,

    Currently Contacts-to-Organization is a one-to-one relationship.  There is no LREL fucntionality behind that relationship at this time.  Something like that would be an enhancement.  

    Regards,

    Jon I.



  • 3.  Re: Multiple Contracts for same Organization

    Posted Apr 10, 2018 01:45 PM

    Thanks for your answer.

     

    What options exist to handle a scenario in which the same organization has multiple support contracts with different SLAs. Any workaround?

     

    Regards,

    JOHN